About This Website
TipsAp is a website to help people to share their knowledge with each other. It’s about sharing new ideas and learns new things. TipsAp can help you work smarter and support you through new topics, communications, innovation or in some other way.
TipsAp provides the tools and ideas you need to effectively serve, engage, and support the customers, no matter how they choose to interact with you. We offer best practices, training, and guidance on:
- Strategic planning and coordinating customer service channels;
- Federal web requirements and policies;
- Cloud computing, apps, data and web infrastructure tools;
- Online support through social media;
- Web content management, usability and design;
Please contact us if you have an idea or suggestion to improve this site!
What You Can Do
This site is for you!
- Find guidance, training and best practices to help you work smarter.
- Get involved with communities of practice – people doing similar work at other agencies.
- Learn strategies to improve management and coordination of your agency’s customer service efforts. For example, create content once and re-use it in many ways to ensure your customers always receive the same answer, no matter which channel they use to ask their question.
- Collaborate with others in your field to improve the customer service efforts by submitting case studies, contributing content, sharing resources, or providing feedback to help us improve this website.